Are you a fashion enthusiast and don’t mind splurging on designer clothing, bags, shoes, and accessories? If yes, you’re probably already familiar with Farfetch, one of the most popular online luxury fashion retailers in the world. But with so many counterfeit products flooding the market, many people are still skeptical about the authenticity of Farfetch’s merchandise. The question lingers- Is it Safe to Buy From Farfetch or Do They Sell Fake Stuff?

In this article, we’ll talk about various stuff concerning Farfetch such as, how trustworthy they are, how to return an order, how they handle refunds, and more. So without further ado, let’s get started!

Image Source: Instagram @farfetchpeople

Does FARFETCH sell real items?

Farfetch boasts that they only sell authentic merchandise and take measures to ensure their products are genuine. They have a team of experts in the fashion and luxury industry who verify each item before it goes up for sale on their website.

Additionally, they have partnerships with brands like Chanel and Burberry that provide them with directly sourced merchandise. However, it’s important to note that there is always a risk when buying luxury goods online, regardless of where you’re shopping.

Farfetch does have a policy in place for addressing counterfeit items, and customers who receive fake merchandise can receive a full refund.

Overall, while there is never a 100% guarantee with online shopping, Farfetch does make an effort to ensure the authenticity of their products.

How trustworthy is FARFETCH?

Image Source: Instagram @farfetchpeople

Farfetch is a legitimate company that operates in compliance with laws and regulations. They take security and trust seriously, and their website is fully encrypted to protect personal and financial information.

The company has strict anti-counterfeiting policies in place and works with both brands and regulatory authorities to prevent fraudulent activity on their platform.

In terms of overall customer experience, Farfetch has a 4.6-star rating on Trustpilot, with many customers praising their selection, quality, and service. However, some negative reviews mention issues with shipping and returns, which can happen with any online retailer.

Overall, while there have been instances of counterfeit items being sold on Farfetch, the company takes measures to prevent this and is committed to ensuring the safety and satisfaction of its customers.

Why is it called Farfetch?

According to the company’s own website, the name Farfetch was simply born out of a desire to create a unique and memorable name for the brand.

The founders wanted something that would capture the essence of what they were trying to achieve: a platform that would bring together the world’s best fashion boutiques and designers, and offer customers access to an unparalleled selection of luxury fashion.

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And with a vast selection of top-quality clothing, shoes, and accessories from some of the world’s most renowned fashion brands, Farfetch is a go-to destination for anyone looking to add some high-end style to their wardrobe.

Is Farfetch in China?

Image Source: Instagram @farfetchpeople

Yes, Farfetch does operate in China. In fact, the company has made significant strides in entering the Chinese market in recent years.

In 2018, Farfetch launched a partnership with, one of China’s largest e-commerce platforms, which allowed Farfetch to tap into’s vast network of shoppers in the country.

So, while Farfetch may have established a foothold in the Chinese market, it is crucial for buyers to be cautious and do their due diligence before making a purchase.

Just make sure to read product descriptions carefully, compare prices with other retailers, and look for any red flags such as spelling errors or low-quality images.

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Does FARFETCH have tracking?

When you place an order with FARFETCH, you’ll receive a confirmation email with a tracking link.

This link will take you to a page where you can see updates on the status of your package, including when it’s shipped and when it’s out for delivery.

You’ll also be able to see when it’s arrived at each stop on its journey and know exactly when to expect it at your doorstep.

How do I return an order to FARFETCH?

Image Source: Instagram @farfetchpeople

If you’re not satisfied with your purchase and wish to return it, you can do so within 14 days of receipt. The item should be in the same condition as when it was received, with all tags and packaging intact.

Here are the steps to follow in order to return an order to Farfetch:

  • To initiate a return, log in to your FARFETCH account and select the item you wish to return. You can then choose your preferred method of return, either by requesting a return label or scheduling a pickup from your address.
  • After confirmation, you will need to securely package the item and attach the return label on it. If you have scheduled a pickup, make sure to be present at the scheduled time.
  • Once the item is received and inspected by FARFETCH, they will issue a full refund to your original payment method. It may take 5-10 business days for the refund to reflect on your account, depending on your bank or payment provider.
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Who is the CEO of Farfetch?

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His name is José Neves, and he founded Farfetch in 2008 with a mission to revolutionize the way people shop for fashion online. Since then, he has established Farfetch as a global platform for luxury fashion that connects customers with more than 1,300 boutiques and brands worldwide.

José Neves is a Portuguese entrepreneur with a passion for technology and fashion. He started his first business as a teenager, creating websites for local businesses in his hometown of Porto, Portugal.

Today, he is one of the most respected CEOs in the fashion industry, known for his innovative ideas and bold vision. He has been recognized for his achievements with numerous awards, including the Retail Executive of the Year at the WGSN Futures Awards and the Personality of the Year at the World Retail Awards.

Who are the biggest shareholders in Farfetch?

The largest shareholder is founder and CEO José Neves, who owns approximately 16% of the company’s shares.

Other major shareholders include investment companies such as DST Global and Vitruvian Partners, as well as global luxury conglomerate Richemont. These companies have invested in Farfetch because of the potential they see in its innovative business model and the growth potential of the luxury online market.

Why do people use FARFETCH?

Image Source: Instagram @farfetchpeople

With FARFETCH, individuals can easily browse through thousands of items from some of the most coveted designers in the world, without ever having to leave their home.

Another reason people use FARFETCH is for the assurance of quality. With so many counterfeit luxury items circulating the market, it can be difficult to trust that the products you’re purchasing are authentic. FARFETCH offers a guarantee of authenticity, which gives customers peace of mind when making a purchase.

Furthermore, FARFETCH offers additional benefits such as free shipping and returns, as well as access to exclusive offers and promotions. This makes shopping on FARFETCH even more compelling as customers can take advantage of additional savings, while still being able to return items that don’t meet their expectations.

What method does FARFETCH use for refunds?

In terms of returning items, FARFETCH offers a 14-day return policy from the date of delivery.

To initiate a return, simply log in to your FARFETCH account, select the item you wish to return, and follow the prompts to request a return.

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Once your return request is approved, FARFETCH will provide you with a pre-paid shipping label to send the item back.

Once the item is received and inspected, the refund will be processed within three to five business days. The refund will be automatically returned to the original payment method used at the time of purchase.


In conclusion, after conducting thorough research and analyzing customer reviews, it is safe to say that Farfetch is a credible and trustworthy online retailer that provides authentic luxury fashion items. While there have been instances where counterfeit products have been sold on the platform, the company has taken significant measures to combat this issue and ensure that customers receive only genuine goods.

Farfetch collaborates with reputable boutiques and certified sellers to source their products, which further strengthens their credibility. Moreover, the company has various programs and initiatives in place that guarantee the authenticity of their products, such as the Farfetch Authentication program and Farfetch Second Life, where customers can resell their authentic pre-owned designer items.

Therefore, it is safe to buy from Farfetch, and customers can rest assured they will receive authentic luxury fashion products. So, if you’re a fashion enthusiast, don’t hesitate to take advantage of Farfetch’s extensive selection of designer fashion pieces and make your fashion dreams come true!

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